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1. How do I maintain my new hardware?
Homdiy Hardware With proper care, all hardware should provide our customers with years of beauty.
Homdiy Hardware With proper care, all hardware should provide our customers with years of beauty.
Do not use harsh chemicals or cleaners. Use only mild soapy water and then dry immediately to care for your hardware.Most modern day finishes should last a lifetime with the proper care and maintenance.
2. From what material are your knobs & handles made?
Unless otherwise indicated, our handles are made of Stainless Steel. Some specialty pieces are made of distinct metals which would be indicated in the items description.
3. Can stainless steel rust? Why? (I thought stainless did not rust!)
There are two reasons stainless steel may rust.
2. From what material are your knobs & handles made?
Unless otherwise indicated, our handles are made of Stainless Steel. Some specialty pieces are made of distinct metals which would be indicated in the items description.
3. Can stainless steel rust? Why? (I thought stainless did not rust!)
There are two reasons stainless steel may rust.
The most common reason is iron particles that have contaminated the surface of the stainless steel and it is these iron particles that are rusting. Look at the source of the rusting and see if you can remove it from the surface.
Stainless steel can suffer from crevice corrosion due to the environment. Salt water areas or detergents and solvents used nearby will contribute to this. A higher grade of 300 steel is suggested for these situations.
4. Do you sell hinges or door knobs for our interior and exterior doors?
We do offer hinges and door knobs for both interior and exterior doors.
5. Do you have a catalogue?
Our website is our catalogue.
4. Do you sell hinges or door knobs for our interior and exterior doors?
We do offer hinges and door knobs for both interior and exterior doors.
5. Do you have a catalogue?
Our website is our catalogue.
We continually grow our product line and constantly update our website to reflect new offerings. Utilizing the web as our catalogue allows us to quickly offer you new products virtually overnight without the delay of the printing process for a catalogue.
6. How long will it take to get my order?
All of our products have the availability listed on the item page. We update our website on a daily basis to give you the most accurate information we can.
6. How long will it take to get my order?
All of our products have the availability listed on the item page. We update our website on a daily basis to give you the most accurate information we can.
If there is a backorder on the items, you will be notified within two business days of placing your order via email and by phone.
7. Can I return the hardware if I don't like it?
Yes, we accept returns on most items unless they are special order (please refer to our Return Policy page for non-returnable items). Items that are returnable may incur a 25% restocking fee to process the return.
7. Can I return the hardware if I don't like it?
Yes, we accept returns on most items unless they are special order (please refer to our Return Policy page for non-returnable items). Items that are returnable may incur a 25% restocking fee to process the return.
If an item is defective, we will replace the item at our cost.
Please do not return anything without obtaining authorization. To return your unwanted products please contact us.Any items returned without authorization will be refused.
8. The screws I received with my cabinet hardware are not long enough to work on my cabinets. Can you send longer screws?
1" screws are packaged with most of our hardware to accommodate standard 3/4" door fronts. You should be able to find the appropriate metric or 8/32 screw length at your local hardware store.
9. What finish will look best with my cabinets?
It is hard to give our opinion on what would look good in your particular application.
8. The screws I received with my cabinet hardware are not long enough to work on my cabinets. Can you send longer screws?
1" screws are packaged with most of our hardware to accommodate standard 3/4" door fronts. You should be able to find the appropriate metric or 8/32 screw length at your local hardware store.
If you require special size screws, please let us know at the time of order in the comments section of our order form.
9. What finish will look best with my cabinets?
It is hard to give our opinion on what would look good in your particular application.
There are many variables one should take into consideration when ordering hardware. There is no real wrong way of choosing.
As a rule a thumb, try to purchase all items from the same manufacturer to assure color consistency and above all.
